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Human
beings are powered by emotion, not by reason.
Branding is about feelings and emotion. The best brands
are multi demensional and so they impact you in different
ways. These could be socially, mentally, spiritually and
functionally. We will return to these later on this page.
A key to branding is that you cannot tell people how to
feel. You must cause them to feel the way that you want
them to. It's about walking the talk.
Here is an example. If somebody asks you to trust them,
do you? It depends on who they are however if they are
someone you know well they probably don't have to ask
for your trust. If they are somebody you don't know so
well then you might say "sure" but really the
request would probably make you feel uncomfortable.
So here's how it is: if you want people to trust you then
you behave that way. You may even go out of your way to
demonstrate that you can be trusted. You continue to behave
like this over a number of years building up a feeling
of trust in everyone you meet. Eventually people will
feel that they can trust you. That is your brand.
From your Marketing research in the previous step you
have identified one or a number of target markets. You
have analysed them and determined a little about who they
are. You may even understand some of their values and
feelings about your idea. Now you need to define your
brand in a way that will connect and resonate with them.
This stuff hooks them in often without them even knowing
it. Like when trusting a trust worthy person, it's not
something you think about, you just feel comfortable doing
it. Now that is a great brand.
"The
essential difference between emotion and reason
is that emotion leads to actions while reason leads
to conclusions."
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Canadian
Neurologist Donald Calne. |
So how do you define your brand?
Think about some of the great brands. Kevin Roberts the
former CEO Worldwide of Saatchi & Saatchi describes
them as "Lovemarks" in his book titled "Lovemarks
- The Future Beyond Brands". Kevin says "They
command high respect and high love."
Here are some feelings or emotions:
| Joy |
Fear |
Love |
Pride |
| Sorrow |
Surprise |
Guilt |
Envy |
| Anger |
Disgust |
Shame |
Jealousy |
Consider these emotions when you think about the following
products. Which ones connect with you. You may not love
a specific product but you may be able to understand why
others do.
Now
consider these brands, and your product from the following
aspects:
Functional: |
What
is the practical use of the product? What problem
does it solve? How? |
Mental: |
How
do I feel personally, does the product make my life
safer, easier, empowered? |
Spiritual: |
How
does it help people generally, the planet? Can I
feel good about using it? |
Social: |
How
do I feel when I tell others about the product.
Does it improve my social standing? Am I embarrassed? |
Jot
down some notes about your idea under these headings.
How do you want your target market to feel about your
product. What things will you have to do in each of these
areas to support the desired emotional responses that
you want your customers to have.
Take some time with this.
Your enthusiasm should be starting to grow and be more
resiliant. Your idea is beginning to come to life. You
have identified your target market and now you have some
firm ideas about how to captivate them.
You have come a long way so far and without spending any
money. You will come to realise that this initial work
has in fact saved you or maybe even made you a lot of
money.
In our next
steps we will consider some of the logistical issues,
strategies, tactics and finances. If you are ready to
go Please now click
here to continue.
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